Shipping & Returns

Shipping

We pack and dispatch stocked items within 2 business days of your order. Some products ship directly from our suppliers and usually leave within 2-5 business days. You will receive tracking by email as soon as your order is on its way.

If you need something by a certain date, email us at [email protected] before you order and we will tell you honestly whether we can make it.

Returns & Exchanges

We do not offer returns or exchanges for change of mind.

If an item arrives faulty, damaged in transit, is not what you ordered, or does not match how we described it, we will make it right with a repair, replacement or refund, whichever suits you best. We cover the cost of getting it back to us and refund the full amount you paid, including the original shipping.

To be eligible the item must be unused and in its original packaging, and you will need to contact us within 14 days of delivery.

We cannot accept returns on custom-made enclosures, catios, fencing or any quoted or installed work, or on opened food, treats, litter, flea and worming treatments and other consumables.

Nothing in this policy limits your rights under the Australian Consumer Law.

How Your Refund Works

Email [email protected] with your order number and what has happened, and we will come back to you with what to do next. Please wait to hear from us before sending anything back.

Once your return arrives we will inspect it within 3 business days and email you either way. Approved refunds go back to your original payment method and usually appear within 5-10 business days, depending on your bank.

Enclosure Warranty

Our enclosures are covered by a 7-year warranty. See our Warranty page for details. That is separate to this returns policy.

Need Help?

Contact us at [email protected] for questions related to refunds and returns.